How we work
A clear, six-step process — designed around you, not the lender.
Buying or remortgaging shouldn't feel like a leap into the unknown. Here's exactly what happens when you work with us — from your first call right through to the day you collect the keys.
1. Free initial chat
A no-obligation call (or WhatsApp message) to understand what you're hoping to achieve. We'll explain how we work and answer any early questions — no pressure, no jargon.
2. Fact find
We gather the details we need — income, outgoings, deposit, plans for the property — so we can match you to the right lenders. Most clients complete this in around 30 minutes.
3. Whole-of-market research
We compare deals across 90+ lenders through the Primis Mortgage Network, including products you can't get directly from the high street. We present you with a shortlist and explain the trade-offs in plain English.
4. Application & underwriting
Once you choose a deal, we package the application, liaise with the lender's underwriters and chase progress on your behalf. You'll get clear updates at every stage.
5. Offer & completion
We coordinate with your solicitor and the lender all the way through to completion — making sure nothing slips through the cracks ahead of your move-in day.
6. Ongoing reviews
We diary your fixed-rate end date and get in touch around six months before to start the remortgage conversation — so you never roll onto an expensive standard variable rate.
Ready to get started?
The first conversation is free and there's no obligation. Most clients are surprised at how quickly we can get an agreement in principle in place.
Are you an accountant, solicitor, estate agent or other professional? See our professional connections page.