Contact The Mortgage Genie

Speak to a CeMAP-qualified mortgage adviser. Free initial advice, UK-wide, delivered by phone, video, email or WhatsApp. Same-day callback on most weekday enquiries.

By · Reviewed by the compliance team at The Mortgage Genie Limited · Last reviewed

How to reach us

Offices

Trading / operational office (client-facing): The Grainger Suite, Dobson House, The Regent Centre, Newcastle upon Tyne, NE3 3PF, United Kingdom. Advice is delivered remotely UK-wide; in-person appointments by arrangement.

Registered office (Companies House): 2 St. Stephens Court, St. Stephens Road, Bournemouth, Dorset, BH2 6LA, United Kingdom.

What happens next

  • A CeMAP-qualified adviser will call you at a time that suits you.
  • We'll ask about your circumstances, deposit or equity, income and any specialist needs.
  • We'll research suitable lenders from our comprehensive panel of 90+ lenders (via Primis Mortgage Network) and present clear options.
  • Initial advice is free; any broker fee is agreed in writing before application.

Frequently Asked Questions

How quickly will you respond?

Weekday enquiries received before 4pm normally receive a callback the same day. Weekend and evening enquiries are answered the next working day.

Do you cover Scotland, Wales and Northern Ireland?

Yes. We advise clients across the whole of the United Kingdom.

Can I meet an adviser in person?

Yes, by appointment at our Newcastle office. Most clients prefer phone or video appointments and complete the process without visiting an office.

The Mortgage Genie Limited is an Appointed Representative of First Complete Limited, trading as Primis Mortgage Network, which is authorised and regulated by the Financial Conduct Authority. The Mortgage Genie FCA No 754691; First Complete (Primis) FCA No 435779.

Your home may be repossessed if you do not keep up repayments on your mortgage.