Verified Customer Reviews
Real reviews from real people. Every review below is sourced from Trustpilot and Google — independently verified and unedited.
178+
Trustpilot Reviews
4.9/5
Average Rating
100%
Fee-Free Service
90+
Lenders Compared
What Our Customers Say
From first-time buyers to seasoned remortgagers, here's what real clients have to say about working with our advisors.
Cannot recommend Drew Gibson enough
Cannot recommend Drew Gibson enough, he has been super efficient and communicative with me and my partner throughout the whole process and has gone above and beyond. Couldn't recommend enough!
Drew Gibson's Client
March 2026 · Trustpilot
Rachel helped us get our dream family home
Rachel dealt with our case, cannot recommend her enough! She was friendly and extremely efficient and handled things perfectly for us. Nothing was too much to ask whenever I needed help or assurance. Thanks very much Rachel, you have helped us get our dream family home.
Mr & Mrs Plumpton
August 2025 · Trustpilot
Excellent Service — First-Time Buyers
Me and my partner are first time buyers, so the thought of getting our mortgage was really daunting for us. Rachel at The Mortgage Genie made the process so pleasant for us, we did not have anything to stress about as she sorted everything for us. We would not have been able to get our mortgage without Rachel's help. Highly recommend!
First-Time Buyer
February 2025 · Trustpilot
An extremely supportive company
James was fantastic in helping me secure a mortgage offer and kept me updated throughout the process. He was always willing to answer any questions I had and made the process way easier than it could have been. Adam was great helping me to source the necessary insurance products. Purchasing my first ever property was really stressful but both guys made the experience much easier and I felt like I was in safe hands the whole way through.
James's Client
February 2025 · Trustpilot
Thorough review of our policies
Adam provided a thorough review of our policies, concisely explained benefits of switching and promptly answered any additional questions we had, securing us the best cover at a cheaper price! Would definitely recommend his service.
Adam's Client
February 2025 · Trustpilot
10/10 — Andrew Dougal
I have used the Mortgage Genie for the last 8 years and 4 mortgage changes. Andrew Dougal is absolutely fantastic. I don't need to worry about when my mortgage is due for renewal as he contacts me well in advance. He's got me excellent offers, especially in the current climate, and offers me great advice and help. He arranges reviews of my life assurance and mortgage protection too. It's definitely a 10/10 from me!
Long-Term Client
October 2024 · Trustpilot
Exceptional service over the years
The Mortgage Genie, especially Andrew, consistently provides exceptional service. My extensive experience with the Mortgage Genie over the years has shown their unmatched level of service. I highly recommend their services.
Michael
October 2024 · Trustpilot
Mortgage on first home
Andrew was very helpful in providing multiple quotes and helping find the best mortgage option for me as a first time buyer with a tight budget. This helped me secure my property, and he was super prompt in providing updated quotes.
First-Time Buyer
October 2024 · Trustpilot
Navigated an extremely complicated remortgage
Eoin Horisk was our advisor and he was absolutely brilliant. He helped us navigate an extremely complicated re-mortgage. Even though our costs are going up due to rising interest rates, the increase was much less than expected thanks to his expertise.
Eoin's Client
2025 · Trustpilot
Outstanding service from James
Absolutely outstanding service. James our advisor is so communicative and helpful. We didn't have the most straightforward application and he was so attentive and helpful right the way through the process.
James's Client
2025 · Trustpilot
5-star service from Rebecca
5-star service from start to finish! Rebecca was so informative and helpful throughout. Nothing was ever a bother, her knowledge towards her job is fantastic — all our questions answered with great confidence.
Rebecca's Client
2025 · Trustpilot
Thrilled with our new home
We are thrilled to say that we have just moved in to our new home and absolutely couldn't fault the service we received — especially Rachel, Sam and Adam. The whole team went above and beyond to make our move happen smoothly.
New Homeowner
2025 · Trustpilot
Life insurance and critical illness cover
Adam set us up with life insurance and critical illness cover. He was able to arrange an appointment really quickly and found cover that was perfect for us both within our desired budget. He was friendly and really helpful at explaining everything included in the policies. Would highly recommend.
Insurance Client
May 2025 · Trustpilot
5-star service for remortgaging
The Mortgage Genie provides a 5-star service for all aspects of remortgaging, home and life insurance. Professional and thorough from start to finish.
Remortgage Client
November 2024 · Trustpilot
Customer Reviews — FAQs
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